OUDISI Jewelry Factory | Custom Wholesale Silver & Gold Jewelry

Return & Refund Policy

  • OUDISI Jewelry Factory | Custom Wholesale Silver & Gold Jewelry
  • Return & Refund Policy

    • Effective Date: 2025/5/9

    Thank you for shopping at OUDISI. We value your satisfaction and strive to provide high-quality jewelry. If you’re not entirely satisfied with your purchase, we’re here to help.

    Returns

    • Eligibility: You have 15 calendar days from the date of delivery to initiate a return.
    • Condition: Items must be unused, in their original packaging, and in the same condition as received.
    • Non-Returnable Items: Custom-made, engraved, or personalized items are non-returnable unless defective.
    • Process: To initiate a return, please contact us at [email protected] with your order number and reason for return.

    Refunds

    • Inspection: Once we receive your item, we will inspect it and notify you of the status.
    • Approval: If approved, we will initiate a refund to your original payment method.
    • Processing Time: Refunds are typically processed within 5–10 business days.

    Exchanges

    We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected].

    Shipping

    • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Shipping Costs: Original shipping costs are non-refundable.