Frequently Asked Questions (FAQ)
1. Do you offer wholesale pricing?
Yes! As a professional jewelry factory, we provide competitive wholesale pricing for bulk orders. OEM and ODM services are also available for custom designs. Contact us for a personalized quotation.
2. Can I request custom packaging or branding?
Absolutely. We offer a variety of custom packaging solutions including branded gift boxes, logo tags, and insert cards. Just share your packaging requirements, and we’ll tailor it to your brand.
3. What are your lead times for production?
Ready-to-ship items: Dispatch within 2–5 working days.
Custom or bulk orders: Lead time typically ranges from 10–20 business days depending on the design complexity and order size.
Need it faster? Contact us and we’ll do our best to accommodate.
4. What payment terms do you accept?
For most orders, we accept payments via PayPal, T/T bank transfer, and Alibaba Trade Assurance. For large B2B orders, flexible terms may be discussed upon approval.
5. What are your shipping options and delivery times?
We ship worldwide using reliable couriers like DHL, FedEx, UPS, and EMS. Shipping fees and delivery times vary by destination and volume. Express options are available for urgent shipments.
6. What is your return or refund policy?
If you receive a defective or incorrect item, please contact us within 7 days with photo evidence. We will arrange a replacement or refund accordingly. For bulk orders, we offer quality inspection before shipment to reduce any issues.
7. What materials are used in your jewelry?
We specialize in high-grade stainless steel, known for its durability, hypoallergenic properties, and resistance to tarnish. Many items also feature 18K gold plating or cubic zirconia. Material details are listed on each product page.
8. How can I request a quote or place a custom order?
Simply reach out via our Contact Us page, email, or WhatsApp. Please include details such as design reference, materials, quantity, and packaging requirements. We typically respond within 1 business day.